Last updated: 2026-02-25
By accessing or using the Vensor AI platform ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms. If you do not agree, you may not use the Service.
Vensor AI is a business-to-business (B2B) software-as-a-service platform that provides AI-powered business intelligence for customer service operations. The Service includes ticket analysis, call transcription, knowledge base management, SOP compliance analysis, and operational dashboards.
You must provide accurate information when creating an account. You are responsible for maintaining the confidentiality of your credentials and for all activities under your account. You must notify us immediately of any unauthorized use. We reserve the right to suspend accounts that violate these Terms.
You agree not to:
Your Data: You retain all rights, title, and interest in the data you upload or integrate with the Service, including support tickets, call recordings, and knowledge base documents. We do not claim ownership of your data.
Our Service: Vensor AI and its licensors retain all rights to the Service, including its software, algorithms, AI models, user interface, and documentation. The AI-generated analyses and insights produced by the Service are provided for your use but remain powered by our proprietary technology.
The Service integrates with the following third-party providers to deliver its functionality:
By using the Service, you acknowledge that your data may be processed by these third-party providers in accordance with their respective terms of service and privacy policies. We only share the minimum data necessary for each integration to function.
We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. We will make reasonable efforts to notify you of planned downtime in advance.
To the maximum extent permitted by law, Vensor AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability shall not exceed the amount you paid for the Service in the twelve months preceding the claim.
Either party may terminate this agreement at any time. You may delete your account and all associated data through the account settings. Upon termination, your right to use the Service ceases immediately. We may retain anonymized, aggregated data for analytical purposes after account deletion.
These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Vensor AI operates, without regard to its conflict of law provisions. Any disputes arising from these Terms shall be resolved through binding arbitration or in the courts of competent jurisdiction.
We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date above. Your continued use of the Service after changes take effect constitutes acceptance of the revised Terms.
If you have questions about these Terms of Service, please contact us at:
legal@vensor.ai